Do you have any support videos?
We have a youtube channel with support videos at https://www.youtube.com/channel/UCW9d7PiY8_KxTDPxLBfim8Q/videos There are support videos for etapestry HERE.
Processsor Error: Method access denied
What does this mean? “We’re sorry but we received an error and are unable to process a transaction. Processsor Error: Method access denied” Answer: This means eTapestry has not enabled API access for your account. API access is not automatic so you will need to request it through y ...
How to I allow a donation with an invalid IP Address?
Blackbaud recommends sending the ip address prior to a payment. That way if you get assaulted, they can block payments from the offending ip address. So the latest versions of the eTapestry Payment Plugin have this feature turned on by default. You can stop this behavior by adding a filter to your ...
Do you offer a refund?
The short answer is no. Please make sure the plugin description matches your needs as I do not refund for ‘I thought it did xyz’. However, if for some reason, the plugin doesn’t work in your environment, then yes. It has never happened where we could not figure out how to get it wo ...
How can I add a field to the transaction?
There is a hook for that: $transaction = apply_filters(‘gf_echeck_transaction_pre_capture’, $transaction, $submission_data, $form, $entry); So an example might look like: add_filter( ‘gf_echeck_transaction_pre_capture’, ‘set_invoice_number_for_echeck’, 10, 1 ); fu ...
Will I have access to the plugin immediately after payment?
Yes. You will have immediate access to the download. The download link in your email works for a year so put that somewhere safe, forward it to a relevant coworker, or flag it in your email folder. Unless otherwise stated, the download is only licensed for one site.
