FAQ Archive - Page 3 of 4

Do you provide updates?

Your download link is good for 12 months (unless otherwise stated) so you can download any updates through that link. Before your support expires, you can reinstate your plugin at 50% off the current selling price.

July 14, 2018

Message: 216 | Invalid Address Value (city)

If you are using international addresses, you will need to filter your address fields. Please visit https://www.blackbaudhq.com/files/etapestry/api3/objects/Account.html to view the allowed address fields by country. Filter example: add_filter(‘eTapMapping_donor’,’my_modify_donor_f ...

July 13, 2018

Code: 13 Error: The merchant login ID or password is invalid ...

This is the error from Authorize.net. So we know that you are reaching Authorize.net but there is an issue with the credentials you sent. Please make sure you have entered valid credentials in your Forms>Settings>CIM page. That is the main Settings page under Forms – Not the feed setting ...

June 11, 2018

Can I just overwrite the old plugin (with the new version) o ...

You need to delete the old plugin and upload the new. You will not lose any data.

June 9, 2018

Code: 33 Error

I am getting this error and not sure why….Code: 33 Error: [field name] is required. Answer: This indicates you are requiring a field in your Authorize.net account but it isn’t mapped and sent with the transaction. To check this and correct: Login to your Merchant Interface at https://a ...

June 1, 2018

Will you develop additional features if we need them?

Feel free to request features. I add to the plugins when a feature request is popular. It it is a unique request, I will quote you for the work.

May 18, 2018

Will this plugin work with my version of Gravity Forms/ Word ...

I post the versions I’ve tested on the plugin page and do my best to stay current on the very latest released versions of Gravity Forms and Wordpress. My oldest functioning plugin requires at least 1.9.12. But I use very core methods so odds are good it will continue to work as your plugins an ...

May 10, 2018

How do I change the default phone field?

There is a hook for that! ‘eTapMapping_phone_type’ looks like: $phone_type = apply_filters(‘eTapMapping_phone_type’,’Voice’,$entry,$form,$feed); so simply return the phone type of your choice. add_filter(‘eTapMapping_phone_type’, function($entry){retur ...

May 8, 2018

Do you offer support after the purchase?

Yes! We offer incredible support for valid plugin purchases! ( Did you happen to check out the testimonials page? ) Just submit your question and we’ll answer you in a jiffy.

March 20, 2018

How many sites may I use the plugin on?

Your plugin is only licensed for use on one site. If you would like a developer's license, please let me know.

March 11, 2018

Card is always rejected in sandbox account

If you are processing with an etapestry sandbox account and getting this error: We’re sorry but we received an error and are unable to process a transaction. Processsor Error: Credit/Debit Card Process Failure (REJECT: 15 – Generic Decline of Transaction – Have Cardholder Call Cust ...

February 5, 2018

My contact information isn’t going to Authorize.net

Make sure you are mapping them in the feed settings and that you have the latest version. There was a bug that was fixed in 1.4.

January 19, 2018

Plugin Reviews

Jon

Designer

I have a happy client and you have a happy customer! 🙂 Thanks for your attention today. I greatly appreciate it.

Andy

Customer

Bought and tested the plugin. Works as claimed. Thank you so much.

Michelle

Developer

Perfect! Thank you very much. [...] Please close this ticket with my appreciation.

Ogechi

Design Director

Thank you for all your help Ryn! We got it all figured out.

Owen

Customer

Wow, your help and support is second to none. Very great full.

Kate

Designer

Just tested it and it's all working as intended now! Thanks again for your timely support.

Shaun

Developer

Thank you for all of your time, it's the quickest I have ever heard from a WP Plugin author!

Jennifer

Developer

Thanks for all your help these past two days!

Ellen

Developer

This is a great plugin, it worked right away.

Jon

Developer

First off, love the plugin! It works just as it should.

Keith

Chief Marketing Strategist

The CIM for authorize and it turns out it’s idiot simple and works like a charm. Totally awesome! Thanks Amy! You’re someone to know for sure!

Aaron

Customer

Thank you for the quick response! This plugin is great!

Chelsea

Director of Marketing

Just confirming your help on this was great and we were able to get this set up. This ticket can be closed! Thanks very much,

John

Entrepreneur

This did exactly what I need and worked perfectly!

Gordon

Developer

You have been a rock star! I won't hesitate to use or recommend your plugin in the future.

Steven

Development Director

Thank you again for this amazing plugin 😊

Richard

Developer

And thanks for getting back to us so promptly!

Tracy

Designer

Thanks very much for prompt reply.

Graciela

Business Owner

Thank you for your great customer service and timely responses!

Tamra

Developer

... this worked great! Thank you!

Custom Development Reviews

Global Sat Phone

Issue Resolution

Amy did a great job of solving our Opencart/Joomla issues for our site migration. She was quick to fix all the unknown issues that came up.

Jely Finger Guitars

eCommerce Website

We are so very grateful for our affiliation with this talented lady.

Golf Squad

eCommerce Solution

Amy was awesome and finished the job with ease and professionalism. She was able to complete a job that several other local freelancers were not able to do … it is a huge relief to our company and I would definitely recommend her!

Down River Equipment

Custom Plugin

Don't ever leave us!

A1 Transmission and Gear

Amy Hill is extremely knowledgeable, energetic and dedicated to getting it right, PLUS on top of that she is very easy to work with. It can be a bit intimidating to work with some computer programmers but with Amy that’s not a problem. Another top notch fact about Amy is how she can be so creative. By the time I finish with my daily business I don’t have much energy to think hard about my website, all I have to do with Amy is give her a couple broad thoughts and she’s able to see what I’m trying to do and she delivers the product ASAP which lets me to go back to my regular job with a smile on my face. I highly recommend her services!

Pro Credit Fix

eCommerce Solution

Excellent job!!!!!!

Zenvea Essential Oils

Owner

Consistently excellent service over multiple projects. Highly recommended.

Lawmart

eCommerce Website

Amy Hill is a wonderfully competent website developer who knew exactly what I needed to update my website with a new look and improved user/admin interface. She also greatly improved the e-commerce functionality of the site to make it faster, smoother and more reliable. Many times she knew what I needed before I even asked for it, and when I did want changes made, she made them quickly and efficiently. She delivered the project on time and within budget, and I have no hesitation to use her services again.

Live Video CoParenting

Custom Joomla Component

Amy is skilled, intelligent and easy to communicate with. She completed the job to my complete satisfaction. I recommend this contractor highly.

Freedom Service Dogs

Custom Plugin

Great work ... I love, love, love it!

Gain Management

Custom Plugin

I want to thank Amy for delivering on every promise, I needed a custom merchant site built to meet my needs and Amy delivered exactly what I requested on time and on budget. She is very responsive and clearly a master of her field. I highly recommend her to prospective clients!