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Code: 13 Error: The merchant login ID or password is invalid or the account is inactive

The Code 13 Error is from Authorize.net. So we know that you are reaching Authorize.net but there is an issue with the credentials you sent. Please make sure you have entered valid credentials in your Forms>Settings>CIM page. That is the main Settings page under Forms - Not the feed settings under each individual form. (I know - it's confusing. But that is how Gravity Forms is set up and it works great once you're set up. :/) CIM Plugin Image If you're having trouble after entering, please visit Authorize.net support for answers about Transaction Key generation. (FYI Sometimes people inadvertently enter their login information for their A.net account. That will not work. You need an API Login ID and a generated super secret Transaction Key.)

What creates a duplicate profile?

Authorize.net looks at the email and customer ID. If you don't have a customer ID mapped in your feed settings, be sure to require and email address.

Plugin Reviews

Andy
Customer

Bought and tested the plugin. Works as claimed. Thank you so much.

Tamra
Developer

... this worked great! Thank you!

Kate
Designer

Just tested it and it's all working as intended now! Thanks again for your timely support.

John
Entrepreneur

This did exactly what I need and worked perfectly!

Chelsea
Director of Marketing

Just confirming your help on this was great and we were able to get this set up. This ticket can be closed! Thanks very much,

Owen
Customer

Wow, your help and support is second to none. Very great full.

Keith
Chief Marketing Strategist

The CIM for authorize and it turns out it’s idiot simple and works like a charm. Totally awesome! Thanks Amy! You’re someone to know for sure!

Michelle
Developer

Perfect! Thank you very much. [...] Please close this ticket with my appreciation.

Ellen
Developer

This is a great plugin, it worked right away.

Jennifer
Developer

Thanks for all your help these past two days!

Shaun
Developer

Thank you for all of your time, it's the quickest I have ever heard from a WP Plugin author!

Aaron
Customer

Thank you for the quick response! This plugin is great!

Richard
Developer

And thanks for getting back to us so promptly!

Jon
Developer

First off, love the plugin! It works just as it should.

Tracy
Designer

Thanks very much for prompt reply.

Ogechi
Design Director

Thank you for all your help Ryn! We got it all figured out.

Steven
Development Director

Thank you again for this amazing plugin 😊

Gordon
Developer

You have been a rock star!  I won't hesitate to use or recommend your plugin in the future.

Jon
Designer

I have a happy client and you have a happy customer! 🙂 Thanks for your attention today. I greatly appreciate it.

Graciela
Business Owner

Thank you for your great customer service and timely responses!

Custom Development Reviews

Freedom Service Dogs
Custom Plugin

Great work  ... I love, love, love it!

Gain Management
Custom Plugin

I want to thank Amy for delivering on every promise, I needed a custom merchant site built to meet my needs and Amy delivered exactly what I requested on time and on budget. She is very responsive and clearly a master of her field. I highly recommend her to prospective clients!

Down River Equipment
Custom Plugin

Don't ever leave us!

Jely Finger Guitars
eCommerce Website

We are so very grateful for our affiliation with this talented lady.

Zenvea Essential Oils
Owner

Consistently excellent service over multiple projects. Highly recommended.

Lawmart
eCommerce Website

Amy Hill is a wonderfully competent website developer who knew exactly what I needed to update my website with a new look and improved user/admin interface. She also greatly improved the e-commerce functionality of the site to make it faster, smoother and more reliable. Many times she knew what I needed before I even asked for it, and when I did want changes made, she made them quickly and efficiently. She delivered the project on time and within budget, and I have no hesitation to use her services again.

Live Video CoParenting
Custom Joomla Component

Amy is skilled, intelligent and easy to communicate with. She completed the job to my complete satisfaction. I recommend this contractor highly.

Pro Credit Fix
eCommerce Solution

Excellent job!!!!!!

Global Sat Phone
Issue Resolution

Amy did a great job of solving our Opencart/Joomla issues for our site migration. She was quick to fix all the unknown issues that came up.

client screenshot
A1 Transmission and Gear

Amy Hill is extremely knowledgeable, energetic and dedicated to getting it right, PLUS on top of that she is very easy to work with.  It can be a bit intimidating to work with some computer programmers but with Amy that’s not a problem. Another top notch fact about Amy is how she can be so creative.  By the time I finish with my daily business I don’t have much energy to think hard about my website, all I have to do with Amy is give her a couple broad thoughts and she’s able to see what I’m trying to do and she delivers the product ASAP which lets me to go back to my regular job with a smile on my face.  I highly recommend her services!

Golf Squad
eCommerce Solution

Amy was awesome and finished the job with ease and professionalism. She was able to complete a job that several other local freelancers were not able to do … it is a huge relief to our company and I would definitely recommend her!

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